Shipping policy

Shipping Policy

Last updated: July 20, 2026

Thank you for shopping with AlSuhail. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day. During product launches, restocks, promotions, holidays, or periods of high order volume, processing may take longer.

Processing time is separate from shipping and delivery time.

Shipping Destinations

AlSuhail currently ships within the United States.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Shipping Rates and Delivery Estimates

Available shipping options and shipping charges will be displayed during checkout.

Estimated delivery times are:

Standard shipping: 3–7 business days after processing
Expedited shipping: 2–3 business days after processing, when available

Delivery dates are estimates and are not guaranteed.

Shipping delays may occur because of carrier disruptions, severe weather, holidays, transportation issues, incorrect addresses, or other circumstances outside AlSuhail’s reasonable control.

Shipping Confirmation and Tracking

Once an order has shipped, the customer will receive a shipping-confirmation email containing available tracking information.

Tracking information may take up to 48 hours to update after the shipping confirmation is sent.

Shipping Delays

AlSuhail makes reasonable efforts to process and ship orders within the stated timeframe.

If an order is significantly delayed, we may contact the customer with an updated shipping estimate or additional options.

AlSuhail is not responsible for delays caused by shipping carriers, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

Incorrect or Incomplete Addresses

Customers are responsible for reviewing and confirming their shipping information before submitting an order.

AlSuhail is not responsible for delays, failed deliveries, lost shipments, or additional shipping charges caused by an incorrect, incomplete, or outdated address provided by the customer.

Address-correction requests should be sent immediately to:

contact.alsuhail@gmail.com

Address changes cannot be guaranteed after an order has entered processing or has been shipped.

If an order is returned to AlSuhail because of an incorrect or incomplete address, the customer may be responsible for the additional shipping cost required to resend the order.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s procedures and tracking system.

If a package appears to be lost or remains in transit beyond the estimated delivery period, contact us at contact.alsuhail@gmail.com.

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

Confirm that the shipping address on the order is correct.
Check around the delivery location.
Ask household members, neighbors, building staff, or mailroom personnel.
Contact the shipping carrier.
Contact AlSuhail within 3 days of the recorded delivery date.

AlSuhail will review the situation and assist with a carrier inquiry where appropriate.

A replacement or refund is not guaranteed when tracking confirms delivery to the address provided by the customer, except where required by law.

Damaged, Defective, or Incorrect Items

All AlSuhail sales are final. We do not accept returns or exchanges for sizing, fit, color preference, change of mind, or any other reason unrelated to damage, defects, or fulfillment errors.

If an item arrives damaged, defective, or different from the item ordered, contact contact.alsuhail@gmail.com within 3 days of delivery.

The email must include:

The customer’s full name
The order number
A clear description of the issue
Clear photographs or videos showing the damage or defect
Photographs of the packaging and shipping label

Do not wear, wash, alter, or dispose of the item before your claim has been reviewed.

If the claim is approved, AlSuhail may provide a replacement, store credit, or refund, depending on the circumstances and product availability.

AlSuhail may require the damaged or incorrect item to be returned before issuing a replacement or refund. If a return is required because of an approved damage, defect, or fulfillment-error claim, AlSuhail will provide return instructions.

Items damaged through wear, misuse, improper washing, improper storage, accidental damage, or failure to follow care instructions are not eligible for a replacement or refund.

Final-Sale Policy

All purchases from AlSuhail are final sale.

AlSuhail does not accept returns or exchanges for:

Choosing the wrong size
Fit preferences
Color differences caused by lighting or screen displays
Change of mind
Accidental orders
Personal preference
Items that have been worn, washed, altered, or damaged after delivery

Customers are responsible for reviewing product descriptions, measurements, sizing information, colors, and order details before completing a purchase.

This policy does not affect any rights that cannot legally be waived under applicable law.

Preorders and Made-to-Order Products

Preorder, personalized, backordered, or made-to-order products may require additional processing time.

Any estimated shipping period for these products will be communicated through the product listing, order confirmation, or customer email.

Estimated preorder and production dates are subject to supplier, manufacturing, customs, and transportation delays.

If an order contains both an in-stock item and a preorder item, the order may be shipped together once all items are available.

Preorder, personalized, and made-to-order products are also final sale unless they arrive damaged, defective, or incorrect.

Refused or Unclaimed Packages

If a shipment is refused, unclaimed, or returned to AlSuhail, the customer may be responsible for the original shipping cost, return shipping cost, and any additional reshipping cost.

Refusing or failing to claim a package does not automatically qualify the order for a refund.